At Crumbles Bakeshoppe, we take immense pride in the artisanal quality of our cookies. Because our products are handcrafted, perishable, and often customized, we adhere to the following refund guidelines:

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1. Custom Commissions (Bespoke Orders)

• The 50% Deposit: All custom orders require a 50% non-refundable deposit. This secures your date on our artisanal calendar and covers the cost of administrative planning and specialty ingredient sourcing.

• Cancellations: * More than 14 days before pickup/ship date: You will not be charged the remaining balance, but the 50% deposit remains non-refundable.

• Within 14 days of pickup/ship date: No refunds or credits will be issued, as your order is already in the production phase.

• Design Satisfaction: We put our hearts into every hand-piped detail. However, refunds will not be issued for "change of heart" regarding design or minor artistic variations.

 

2. Pre-Orders & Seasonal Collections

• Final Sale: All pre-orders (Graduation packs, Holiday sets, etc.) are final sale at the time of purchase.

• Missed Pickups: If you fail to pick up your order during your assigned 30-minute window, your cookies will be held for 24 hours. After that, they will be forfeited without a refund to ensure food safety and quality.

 

3. Workshops & Classes

• Non-Refundable Seats: Class registrations are non-refundable. If you can no longer attend, you may transfer your seat to a friend or family member. Please notify us at orders@crumblesbakeshoppe.com at least 48 hours before the class to update the attendee name.

• Studio Cancellations: In the rare event that we must cancel a class (due to illness or low enrollment), a full refund or credit for a future class will be issued.

 

4. Shipping & Damaged Goods

• Carrier Handling: We take extreme care in our "fortified packaging" to prevent breakage. However, Crumbles Bakeshoppe is not responsible for damage caused by the shipping carrier.

• * Reporting an Issue: If there is a qualitative issue with your order (e.g., incorrect flavor or missing items), please email us a photo of the product and packaging within 24 hours of receipt. We will review the issue and may offer a partial credit or replacement at our discretion.

 

5. Gift Cards

• Digital gift cards are non-refundable and cannot be redeemed for cash.

 

6. Processing Refunds

• If a refund is approved, it will be processed back to your original payment method. Please note that banks typically take 5–10 business days to reflect the credit on your statement.